Online Order and Delivery

Online Order and Delivery


city’super neighbourhood THE SOUTHSIDE Home Delivery Service

Service Area Standard Delivery Time Slot Service Type
Southern District Only
*Please refer to the map below
(Service Area is highlighted in orange color)
Mon to Sun (10:30am – 8:00pm) 3 Hours Delivery

Southern District Only
*Please refer to the map below(Service Area is highlighted in orange color)

Standard Delivery Time Slot

Mon to Sun (10:30am – 8:00pm)

Service Type

3 Hours Delivery

 

The following areas are currently eligible for delivery service:

Westwards:Cyberport, Le Méridien Cyberport Hong Kong, Independent Schools Foundations, Alberose, Tin Wan Estate, Port Centre, Hong Kong Construction Industry Trade Testing Centre, Aberdeen Pier 6, and The Arca

Northwards:Wong Chuk Hang, St. Paul’s Co-Educational College Primary School, Ocean Park (excluding Water World Ocean Park), Shouson Hill, Deep Water Bay, Nam Fung Road Rest Garden, The Rocky Bank and Celestial Gardens​​

Southwards:Lei Tung, Larvotto, Volkswagen Ap Lei Chau Services Centre, Sham Wan, Po Chong Wan, The Fullerton Ocean Park Hotel, and Ocean Park Office (front door only)

Eastwards:Island Road, The Brentwood, Celestial Gardens, The Somerset, Belleview Place, Repulse Bay, Hong Kong International School-Upper Primary, Lakeside Apartment and South Bay Road 22

The following southern areas are currently NOT eligible for delivery service:

Northwards:Water World Ocean Park

Southwards:Ap Lei Pai and Yuk Kwai Shan

Terms and conditions:

  • If customers request changes to their processing orders, they should contact the city'super online store Whatsapp at +852 9522-2602 at least 2 working days before the delivery date to make the request. We will try our best to accommodate the request. Otherwise, we will not accept any changes.
  • We will deliver according to the delivery date selected by the customer. Any delivery delays or unsuccessful deliveries due to factors beyond our control will not be eligible for rescheduling. This includes cases where customers fail to provide sufficient delivery information or fail to contact us at least 2 working days in advance to change the order.
  • The cut-off time for the last same-day delivery service slot is 5:00 pm.
  • Additional charges such as tunnel fees, registration fees, parking fees, remote area surcharges, etc., may be incurred during the delivery process, and these charges will be collected from the customer by the delivery company.
  • For office addresses without parking facilities, customers are required to collect the package at ground level.
  • For village house addresses, customers may need to collect the package at the designated village entrance.
  • Inclement weather arrangements: Delivery service will continue when the yellow and red rainstorm warning signals are in effect, but there may be delays due to weather and road conditions. Delivery service will be suspended when the black rainstorm warning signal is in effect until the signal is lifted.
  • Inclement weather arrangements: If Typhoon Signal No. 8 or above is raised before 1:00 pm, same-day delivery service will continue, but there may be delays due to weather and road conditions. Otherwise, delivery service will be postponed by 1 day.
  • Customers shall allow us to access the designated delivery location and ensure that the recipient is able to receive the items successfully. If the recipient is unable to receive the items at the designated delivery location, the customer may agree to have the products placed at their requested receiving location.
  • When the goods are delivered to the specified address of the order, the recipient is required to sign and assume responsibility for the ordered products to confirm the transfer of responsibility from City Super Limited to the recipient. If the recipient is different from the payer, the recipient's signature also confirms that City Super Limited has fulfilled the responsibility of shipping and delivery.

 

 

Home Delivery

Meal (Lunch and Dinner) Order

Order of HK$150 or above* – Free Delivery
Order below HK$150 - HK$60 delivery charge#

Grocery

Order of HK$300 or above* – Free Delivery
Order below HK$300 - HK$60 delivery charge#

City Super Limited accepts payments made by Stripe and QF Pay. Orders will be charged in Hong Kong dollars.

*Applicable to items sold on this website only.
#Applicable to single delivery address only. Extra HK$60 will be charged for re-delivery arrangements.

Store Pickup Services

Order Service Lead Time:
Online orders completed before 9:00 am can be picked up at the store starting from 10:30am the same day. The cut-off time for same day pick up service is 5:00pm. Sundays and public holidays operate as usual.

Store Pickup location:
city’super neighbourhood THE SOUTHSIDE store

 

Customers may choose to collect the online order at the pickup counter of our city'super neighbourhood store. It is a must to present the order confirmation number when collecting the order.

Also, customer needs to sign a confirmation of receipt when collecting the products and by doing so, customer accepts responsibility for the products ordered from that moment on.

Shopping Bag Charge

City Super Group is committed to promoting daily environmental protection habits, and has implemented a series of plastic and waste reduction policies, encourage customer to enjoy a plastic-free life and cherish the Earth together.

Discover More about the Latest Shopping Bag Charge and Reducing Plastic Measures