city’super neighbourhood THE SOUTHSIDE Home Delivery Service

Service Area	Standard Delivery Time Slot	Service Type
Southern District Only *Please refer to the map below (Service Area is highlighted in orange color)	Mon to Sun (10:30am – 8:00pm)	3 Hours Delivery

Southern District Only *Please refer to the map below(Service Area is highlighted in orange color) Standard Delivery Time Slot Mon to Sun (10:30am – 8:00pm) Service Type 3 Hours Delivery

 

The following areas are currently eligible for delivery service:

Westwards:Cyberport, Le Méridien Cyberport Hong Kong, Independent Schools Foundations, Alberose, Tin Wan Estate, Port Centre, Hong Kong Construction Industry Trade Testing Centre, Aberdeen Pier 6, and The Arca

Northwards:Wong Chuk Hang, St. Paul’s Co-Educational College Primary School, Ocean Park (excluding Water World Ocean Park), Shouson Hill, Deep Water Bay, Nam Fung Road Rest Garden, The Rocky Bank and Celestial Gardens​​

Southwards:Lei Tung, Larvotto, Volkswagen Ap Lei Chau Services Centre, Sham Wan, Po Chong Wan, The Fullerton Ocean Park Hotel, and Ocean Park Office (front door only)

Eastwards:Island Road, The Brentwood, Celestial Gardens, The Somerset, Belleview Place, Repulse Bay, Hong Kong International School-Upper Primary, Lakeside Apartment and South Bay Road 22

The following southern areas are currently NOT eligible for delivery service:

Northwards:Water World Ocean Park

Southwards:Ap Lei Pai and Yuk Kwai Shan

Terms and conditions:

• If customers request changes to their processing orders, they should contact the city'super online store Whatsapp at +852 9522-2602 at least 2 working days before the delivery date to make the request. We will try our best to accommodate the request. Otherwise, we will not accept any changes.
• We will deliver according to the delivery date selected by the customer. Any delivery delays or unsuccessful deliveries due to factors beyond our control will not be eligible for rescheduling. This includes cases where customers fail to provide sufficient delivery information or fail to contact us at least 2 working days in advance to change the order.
• The cut-off time for the last same-day delivery service slot is 5:00 pm.
• Additional charges such as tunnel fees, registration fees, parking fees, remote area surcharges, etc., may be incurred during the delivery process, and these charges will be collected from the customer by the delivery company.
• For office addresses without parking facilities, customers are required to collect the package at ground level.
• For village house addresses, customers may need to collect the package at the designated village entrance.
• Inclement weather arrangements: Delivery service will continue when the yellow and red rainstorm warning signals are in effect, but there may be delays due to weather and road conditions. Delivery service will be suspended when the black rainstorm warning signal is in effect until the signal is lifted.
• Inclement weather arrangements: If Typhoon Signal No. 8 or above is raised before 1:00 pm, same-day delivery service will continue, but there may be delays due to weather and road conditions. Otherwise, delivery service will be postponed by 1 day.
• Customers shall allow us to access the designated delivery location and ensure that the recipient is able to receive the items successfully. If the recipient is unable to receive the items at the designated delivery location, the customer may agree to have the products placed at their requested receiving location.
• When the goods are delivered to the specified address of the order, the recipient is required to sign and assume responsibility for the ordered products to confirm the transfer of responsibility from City Super Limited to the recipient. If the recipient is different from the payer, the recipient's signature also confirms that City Super Limited has fulfilled the responsibility of shipping and delivery.